Operation Management Essay

1. execution centeringFor the success of an government, the counselling crew plays a major role. An organizational structure is based on unlike in accomplishment(p) parameters and in order to perform only the transactions, it is mandatory to scrutinize every major aspect related to the organizational scheme. Keeping the signifi peckce of surgical cognitive process vigilance under consideration, different authors contain developed different creations and hence promulgate all of them in order to indicate all the major aspects that hind end shape what the exertion solicitude is and how it helps an organization in achieving high train of success. This radical is basically about how proper movement counselling helps an organization in performing different travails strategically. For this purpose, the analysis is d oneness from different perspectives.The origin part of the root arrests an overview of what is motion wariness and for this purpose different defin itions promulgated by different authors progress to been cited as evidence. The second part of the paper throws light upon the role of an operating(a) theatre director and what strategic efforts enables him to perform his descent effectively. The third part of the paper identifies the relationship of summons attention with differentwise core functions and for this purpose, the case studies of Heathrow outside(a) airport and Nestl UK Chocolate Factory feel been elaborated. Hence, the entire paper indicates how effective operation precaution instills the progress represent of the comp some(prenominal) in one way or former(a). However, before elaborating how the manager performshis job, it is mandatory to throw1.1.Definition of operation cautionOperation focusing do-nothing be considered as one of the most significant concomitantors responsible for both countrys economic growth. As service sector has observe mass development and changes, the very concept of operati on heed emerged with a focus on economic efficacy in manufacturing. The traditional concept of manufacturing was otherwise limited to concept of crossroadion management entirely. The manufacturing capabilities have been move on by and through innovative procedures and techniques, new materials and facilities as numerous challenges and opportunities have been make up by rapid development in technology sector. It thus gave boot out to development and management of a service system which could effectively take apart major challenges for global competitive environment (Heizer, Jay H. and Render, Barry, 2008). Around the world, operation management has now been considered as major business procedure for productivity and improvement.Organisations have become much vigilant in acquiring operation management procedures and techniques to achieve their objectives with minimum alternatives and efforts. (R. Pannerselvam, 2004) defined operation management as a system which an cheek em ploys deep down its framework to transform a unspecific range of inputs into the craved outputs ( go) by achieving its requisite take of quality. Operation management transforms by combining several resources which are existence used in physical compositions operation subsystem into value added products and serve. Undoubtedly this has to be a influenceled process and it should follow the policies of nerve, at that placefore the whole concept of operation management works as integrated and interrelated management activities. These management activities are sometimes limited to manufacturing of certain products which is called production management, but when the same conception is extended to effective service management, then resultant junction of management procedures is called as operation management.Resources, transformation, systems and value addition activities are some see factors which represents a broader picture of operation management deep down an organisati on. Resources are material, capital letter and world inputs to the process of production. Material resources include materials and physical facilities such as inventories, supplies and plant equipment etc. capital resources include bonds, stock and/or taxes which canbe used to regulate flow of associated resources. Human resource is sum of intellectual capabilities of managers, technical and non-technical staff and is considered as most vital plus of the organisation.Transformation is basically the process of combining resources for meeting higher(prenominal) value goods and run than original inputs under controlled conditions. Systems depict an arrangement of multiple components developed to obtain require objectives of the plan. Business systems contain personal, finance, engineering and operation, functioning altogether for virtue of organisation. Value addition activities ensure to increase organisations productivity ratio and give more value to the products (Waters, C. D . J. (1991). After reviewing different definitions promulgated by different experts, the next part of the paper will analyze the role of an operational manager in an organization.1.2.The role of Operation ManagerOperation managers of any organisation are concerned with preparedness, systemizing and controlling the action which impact human behaviour with the help of models. Planning helps in establishing action plan for the organisation and interpret future-decision making. It is thus duty of operation manager to define the objectives and goals for the trading operations and its subsystems of the organisation. They train to design procedures and policies in order to achieve those objectives. This correspond embraces the clarification of role and focus of certain operations into organisations overall strategy. Product and go cooking conversion process and adroitness designing are in like manner include in the planning. The establishment of strength and tasks and other relat ed activities fall under the head of organizing. The flow of nurture and structure of roles are existence established by the operation managers within operation subsystems. It is their responsibility to determine the attributes essential for goals achievement and they need to deal the responsibility and authority to carry them out (Joseph, G. Monks, 2004).Other prime responsibilities of operation managers include transforming inputs into the outputs. To devise an effective production plan, say, which employs capacity, knowledge of production mental quickness and materials is prime responsibility of an operation manager. They are supposed to schedule and control the system demands in order to retain require services and/or produce desired goods. They need toevaluate quality inventory takes, follow etc. to maintain the quality associated with goods and services. They are obliged to regulation of systems and resources within the organisation thus maintaining transformation and ef fective value addition activities. Operation managers are required to observe parameters which whitethorn affect the human behaviors. They need to evaluate models and frameworks of an effective operation management within an organisation (Slack et al).As operation management is primarily concerned with the accomplishment of both resource utilization and satis mill client services, operation managers are supposed to maximize both and maintain an overall satisfactory writ of execution of the organisation. Sometimes there is improvement in node satisfaction while deterioration in resource utilization. To overcome any such activity, operation managers are skilled to tackle such conflicts and they need to find and implement a residue for the organisation in order to achieve its basic objectives. The principle client service objective is strongly dependent upon services of an en passionate and able operation manager (S. anil Kumar, N. Suresh, 2008).The next part of the paper will dis cuss the relationship of operation management with the core functionalities of the organization. 1.3.Relationship of operation management with other core functionsOne of the most significant functions that operation management plays in an organisation that it defines the ways for strategic planning of an organisation. As strategic planning is concerned with organisations decisions and remedies for certain environmental and business conditions, operation management provides road map for strategic planning for the organisation and eases the way with help of fundamental concepts.The backcloth of operation management is not limited to transformation of inputs into the outputs by utilising physical resources thus achieving thriving customer satisfaction along with efficiency, development and adoptability for the organisation, but it is deeply associated with other core functions of an organisation such as marketing, finance, personnel etc. It alike include product design, quality cont rol, maintenance management, location offacilities, materials management, planning and product control, process design and many other core and support functions. The red-brick concept of operation management is very dynamic and promising and it simply brings outstanding results for an organisation working under controlled environment (Dilworth, throng B., 1999).2.Case Studies by-line are two cases studies that indicate how proper operation management strategy helps the organization in achieving its ultimate objectives. In this regard, the Heathrow International Airport and draw close UK Chocolate Factory have been taken a evidence.2.1.Heathrow International AirportHeathrow International Airport is the UKs only hub airport. Around 5,500 people have been employed by the BAA at Heathrow of which 25% employees perform operational, customer service and maintenance roles. Other 75% are in protection and head office functions. In addition, BAA has some 65% pursual and it operates the Naples Airport. These figures show the need and significance of operation management within framework of Heathrow International Airport. An insight into Heathrows planning and preparation and its outstanding level of services and commitment will explain operation management practices being observed by the organisation. For example, winter resilience enquiry recently examined and use by operation management ensures its ability to provide excellent services and support given to passengers and employees during severe weather conditions, (Heathrow, 2011).The winter resilience curtain raising was carried out by operation management teams through expert colleague review and extensive quality assurance. Teams studied and learned from Dallas Fort Worth, capital of Spain and Minneapolis-St. Paul airports which possess strong reputation for passenger welfare, airport operations and the bringance of snow. The devised plan for Heathrow was being examined and peer reviews helped it to carry out one of the most effective operation management tasks. For this, Heathrow had invested marvelously in acquiring innovative equipment which could effectively garner the airfield in reduced time. The equipment included taxiways, airside roads, runways, stands etc. and were used for the disposal of collected iceand snow. This one task brought the Heathrow airport to fully operational status. It in fact appointed a full-time operations manager for winter that is responsible for Airports winter readiness controlled. The regular refinement and review of organisations plans distinguishes it from other leading airports all over the world, (Heathrow, 2011).2.2.Nestl UK Chocolate FactoryNestls pit and product portfolio ranges from local favorites to global icons. The products are supported by vigorous research and development facility, focused driving renovation and innovation, and with clear priorities which is attractive and relevant for consumers. Nestls desire in becoming a leader o f renovation and innovation, whether of systems, processes or products define the role of governing operation management body which gives its product an entire new and refreshing aspect. From brand effectiveness to effective supply chain, from farm to the fork, nuzzle UK chocolate factory ensured best production and operation management. Best raw materials are being used in the preparation of chocolate and other products. For operations needs, nestle has set four pillars for effective operation management which include change magnitude effectiveness and efficiency, operational efficiency, im reach up quality and elimination of waste.For continuous honesty and to make most innovative and appreciated products in most high-octane way, nestle has implemented these four pillars into its operational management structure. The product and operational excellence has been given utmost importance all because Nestle ensures to provide its consumers with delightful products whenever and whe rever they need them. Customer satisfaction is undoubtedly costless in consumer product market and Nestle has significantly earned it through continuous planning and operational excellence besides giving its products the desired and unmatched taste and nutrition, (Nestle, 2011).3.Major Understandings of the studyMajor understandings of the study suggest that operation management is, by far, one of the most significant aspects of any organisations development and economic growth. It provides enormous value to the resources of the organisation and adds value to them. The resources and investments of anyorganisation need to be utilized in more effective way for on-going progress. Furthermore, strategic planning division works hand-in-hand with operation management as it provides sustainable grounds for effective and efficacious planning and preparation. Indeed no organisation can survive without future plans and policies that define its objectives and goals and its overall competitive market value. Operation management thus promises sustainable future for the organisations and procures enormous economic growth under controlled conditions (Everett, E. Adam, Jr.Ronald J.Ebert, 1994).Another with child(p) aspect of operation management is its ability of giving added value to products and services of the organisation. It is aimed at increasing the efficiency of the products and services by minimizing the circumstances that may prevent organisations to achieve great market value for their products and services. As it is clear as crystal that todays competitive environment demands higher level of excellence and efficiency from manufacturers and service providers, organisations should concentrate more and more on improving their standards. This can only be done through sustainable operation management plans and procedures.Furthermore, operation management not only serves as great tool in improving standards and adding value to goods and services, it has been proved as cost reduction tool within the framework of organisations. enceinte amount of capital and resources could be saved by implementing a capable and sustainable operation management plan which will ultimately turn the organisation into leading brand. To earn a competitive advantage in business sector, one needs to overlook every aspect that could affect it either positively or negatively. Only then unmatched products and excellent services can be manufactured and being provided (Hill, Terry, 1993).4.ConclusionsOperation management works in combination to several support and core functions of the organisation. It also increases the potential and performance of those areas where strategic and effective operation handling is essential. The scope of operation management is never dying and it embraces internal and external factors associated with business of any organisation. From manufacturing to supply, from marketing to customer satisfaction, from financing to human resource, operation management has its deep roots in the organisations framework (S. Anil Kumar, N. Suresh, 2008).Two case studies helped in understanding the role of operation management and how it can be utilized in improving overall performance of the organisations. Heathrow Airport is among worlds leading organisations that provide its customers with excellent services and it managed to sustain that position through years by effective operation management procedures. It has assigned one fourth of its employees to operational tasks which ensures greatest level of quality service. On the other hand, Nestl employed a tremendous operation management task force to maintain its brand value. It is evident of the fact why nestle consumers prefer its products over other brands. It has successfully achieved a competitive advantage over other foods and beverage companies operating all over the world through systemic and devoted operation management and planning.Concluding, the most significant role operation management plays is ensuring greater levels of customer satisfaction for the organisations for their brands, products and services. Customer satisfaction is utmost objective of any organisation and it will require that organisation to develop, implement and manage a sustainable operation management plan that could work in vicinity of other necessary activities and operations. Operation managers at organisations have the utmost responsibility in promising desired levels of satisfaction among consumers and customers thus fulfilling requirements for achieving basic objectives for the organisation. Their role in economic development is as essential as organisations survival in the competitive environment (Chambers et al, 2007)ReferencesChambers, Stuart, Johnston, Robert and Slack, Nigel (2007) Operations management (5th ed) Dilworth, James B. (1999) Operations management providing value in goods and services. (3rd ed) Everett, E. Adam, Jr.Ronald J.Ebert, 1994. Production and Operatio ns Management, Prentice-Hall of India close Limited, 5th Edition Heathrow, 2011. Heathrow Winter Resilience Programme, online on tap(predicate) at Accessed 03rd December 2012 Heizer, Jay H. and Render, Barry (2008) Operations management (9th ed) Hill, Terry (1993) The essence of operations management Joseph, G. Monks, 2004. Theory and Problems of OperationsManagement, Tata McGraw-Hill Publishing Company Limited, second Edition Joseph, G. Monks, Operations Management, McGraw-Hill International Edition, 3rd Edition. Nestle, 2011, Annual discipline 2011, Online Available at Accessed 03rd December 2012 R. Pannerselvam, 2004, Production and Operations Management, Prentice-Hall of India Private Limited, 9th print S. Anil Kumar, N. Suresh, 2008, Production and Operations Management, New Age International (P) Limited Publishers, 2nd Edition Slack et al, Operations Management fourth Edition online version Slack et al, Operations Management 6th variate online version Waters, C. D. J. (1991) An introduction to operations management