HR Training Class Essay

Justify the use of a ineluctably appraisal of your phoners proposed employee customer do didactics, stressing five (5) ways in which such an judgment would take in out any existing surgery deficiencies. An employee needs appraisal is an summation to collapse in the retail industry. In this demanding line of lop it is adjuratory that we induce employees who atomic number 18 fully undecided of doing their job comfortably and quickly. at that placefore, the needs assessment is needed to assistance shine the light on those candidates who topper fit our needs. One way that a needs assessment whitethorn expose any existing performance deficiencies is by looking at the candidates soulist needs. A needs assessment would economic aid the friendship acquire which candidates need what type of qualifying and save time not make iting the right person in powerful. An different way that a needs assessment would expose any existing performance deficiencies is by looking at the organizational performance.This volition help figure out the skills, enjoyledge and abilities that an dominance needs from a candidate and help the organization recruit scarce those individuals that im image help them and not hinder them in any way. The other way that a needs assessment can help expose any existing performance deficiencies is through an occupational needs assessment. This assessment examines the skills, knowledge, and abilities required for affected occupational groups. Occupational assessment identifies how and which occupational discrepancies or gaps exist and analyzes how well an employee is doing a job. It then determines the persons cleverness to do sore or different work. Another way that a needs assessment can expose any existing performance deficiencies is by conducting a personality test. Not all individuals be capable of work in retail or with other individuals in that subject so they would not be healthy candidates. The 5th way that a nee ds assessment would expose any existing performance deficiencies would be to assess an individuals mentalcapacity to perform.retail is a stressful house and if a person is not able to handle the demands they could crack on a lower floor the pressure. Develop a customer attend discipline go foration stick out and determine how the rule of cultivation (i.e., presentation, discussion, case study, discovery, agency take, simulation, manakin, or on the job riseing). Training in the retail industry is very distinguished and will be the starting point for every single individual who works for our company to visualize how they are representing the company. It will overly give pertly contracts a chance to learn more about the company history and what rushs the company a unique one to work for.There are several ways that new carrys should be trained when working in retail customer emolument including presentation, case study, role play, modeling and on the job schooling. All of these trainings embroil a way to train individuals who learn differently, such as auditory, visual and kinetic. This is the vanquish way to train new hires if there are a large group of individuals so that everyone is able to learn the information and apply it. This eliminates any way for a new hire in the retail industry to not understand the material. Justify why you selected the training method that you did.I selected the presentation method because I believe that this is one of the ruff ways to help individuals learn. With a presentation the individual is not only hearing the information alone they are also seeing the information and able to follow along visually. This makes sure that the individual has an auditory recall of the information as well as visual. The case study selection was takeed because it helps new hires to see the emblematic twenty-four hour period to day activities in the retail industry. By knowing what to expect, the individual is more prepare d for the customers and the other duties that a retail employee must(prenominal) be able to handle at all times. Role playing will help enforce the case studies. It is easy for a new hire to read through a case study and read the solution. The role play helps the new hire fully appreciate how things whitethorn bechance in the retail industry. By role playing kinetic learners are able to get up and apply the information that they have been taught.This is good for all retail new hires because they can see what may or may not happen while at work. This type of exposure will help cut down on confusion when a real world problem presents itself. Modeling isgreat for new hires in the retail industry because they are able to see how a blank space should play out if handled properly. By modeling the correct behavior and activities in front of a new hire the organization is able to mark that the employee was taught the proper way by someone in the field who is an dear at what they do. On the job training is beneficial to any new employee, especially in the retail industry. By shadowing other employees who have more experience and learning along the way is the best way to train.All three learning areas auditory, visual, and kinetic, are being tapped into. The employee is able to pick up more quickly because it is in the moment. Retail organizations should always include on the job training for their new hires so they can make sure that their employees are trained properly and fully aware of how the company should be running. All of these training methods that I selected are helpful and highly recommended in the retail industry. They each offer a different method of training that is intertwined with another method to offer a stair timbre affect.Propose two (2) ways to motivate an employee who has no interest in attending a training clan. Training classes are not the first-class honours degree thing a typical new hire wants to do beforehand they are able to go out into the field and really get a grasp of their duties and how to handle customers. In order to handle employees who have no interest in attending a training class the HR department must look at ways to implement fun activities that enforce the information that they need to learn. The first way that an employee could be motivated who has no interest in attending a training class is to start a professional splitment course that will help employees advance in the workplace. This course would encourage employees to attend trainings and in return give assign for the course. When an employee reaches a certain level of credits and has accrued a certain amount of credit hours they will be eligible for a promotion. This is a positive way to increase the likelihood of an employee wanting to attend a training and help promote the retail organization as one that believes in the whole person and wants to develop their employees.Another way to motivate an employee who does not want to attend a training class is by patch uping for training and offering that pay on the first paycheck. By paying the employees for their time before they formally start working for the company shows the employee that they arevalued for their time. Employees would also know that initial training is mandatory for employment. It is imperative for employees to know how to do their jobs correctly and efficiently. If an employee is not able to dedicate their time to training they will be asked to leave. This will encourage employees in a positive way and also reinforce the organizations standing with attendance and expectation of their employees.This may be off putting to some employees but it shows that the organization that they work for is serious about their employees futures and their time that they invest into everyone who comes to work for the company. This could also be a good promotion for the retail organization because it sets them apart from competitors. By being more strict and enforci ng policies a company could attest that they are interested in developing the whole person and that they are commit to providing all of the training and development that an individual needs to be a part of a winning company. Develop a survey to hive up feedback from the employees who attend the training.1. The objectives of the training were clearly defined.2. Participation and interaction were encouraged.3. The topics covered were pertinent to me.4. The content was organized and easy to follow.5. The materials distributed were helpful.6. The organization understands the services of my store.7. Overall how conform to are you with the amount of communication between you/your store and the organization?8. This training experience will be useful in my work.9. The trainer was intimate about the training topics.10. The trainer was well prepared.11. The training objectives were met12. The time lot for the training was sufficient.13. Customer service representatives are well trained. 14. Customer service representatives adhere to professional standards of conduct.15. Customer service representatives act in my best interest.16. Customer service representative are well supervised.17. The meeting style and facilities were adequate and comfortable.18.Overall I am satisfied with the customer service representatives who conducted my training.19. What did you like most about this training?20. What aspects of the training could be amend?21. How do you hope to change your practice as a closure of this training?22. What additional customer service trainings would you like to have in the future?23. Please share other comments or expand on previous responses here. Developing a training program for customer service individuals in the retail industry takes time and dedication because of the impact that these purviews play in the company. In order for an organization to be successful they must understand that all employees are important and that it starts with the entry le vel position all the way to the CEO for effective customer service as well as experiences shopping. When a company puts thought and emphasis into the new hires in the company they are establishing a culture that promotes all employees from day one. This culture is very powerful and determines how the organization is ran for a long time. It is up to the HR department to make sure the proper needs assessments are being administered so they can find the best candidate achievable for the position. The HR department must also understand that having the proper methods to train the new hires is what encourages individuals to stay with the organization long term.This method is probably the best way for employees to see that they are being taken care of. By conducting a training survey the organization is able to collect entropy that will tell them how they are doing with their training process and this will help the HR department improve their training methods. This also gives the new hir e and other employees the opportunity to give feedback on the process that they went through. If they saw populate for improvement or really thought that a particular part of the training was very successful they can voice their opinions there and help improve the process for future trainees or keep parts of the training that worked well.ReferencesCustomer Service Tips. (n.d.). 21 for Better Customer Relations. Retrieved August 22, 2014, from http//www.businesstrainingworks.com/training-resources/21-customer-service-tips Retail Customer Service Training. (n.d.). Course. Retrieved August 22,2014, from http//www.businesstrainingworks.com/course-outlines/retail-customer-service-training-course Stewart, G. L., & Brown, K. G. (2012). Human resource management. (2nd ed.). Danvers, MA magic Wiley & Sons, Inc.